Refund policy
Thank you for shopping with Bhumi Collections. We appreciate your trust and support. Please read our return, refund, and exchange policy carefully before placing your order.
1. Returns
We do not accept returns for change-of-mind purchases, including cases where the customer changes their preference, selects the wrong size/color, or no longer requires the product.
Please carefully review your order details before completing your purchase.
2. Exchanges
We only accept exchanges in cases where the product received is:
Defective;
Damaged during delivery;
Incorrectly shipped; or
Significantly different from the product description.
For quality verification, customers are requested to record an uncut video of the parcel opening process. The video should clearly show:
The unopened package;
The shipping label;
The opening of the package; and
The condition of the product received.
Providing an uncut unboxing video helps us investigate and process claims fairly. Claims may not be approved if we are unable to verify the reported issue.
3. Refunds
Refunds are not available for change-of-mind purchases.
If you receive a defective, damaged, incorrect, or not-as-described product, please contact us immediately after receiving your order and provide:
Order number;
Description of the issue;
Clear photos of the product and packaging; and
Uncut parcel opening video, where available.
After reviewing and approving your claim, we will provide an appropriate resolution, which may include:
Replacement of the product
Exchange of the product, or
Refund where required under applicable UAE consumer protection laws.
4. Claim Conditions
To be eligible for a replacement, exchange, or refund consideration:
The issue must be reported as soon as possible after delivery.
The product must not have been used, altered, damaged, or misused by the customer.
The product should be returned in its original condition and packaging where applicable.
Proof of purchase must be provided.
5. Delivery Damage
If your parcel arrives damaged, please notify us immediately and provide photos/videos of the package and product so we can review the matter.
6. Contact Us
For any questions or assistance regarding your order, please contact us:
Business Name: Bhumi Collections
Email: infobhumicollections@gmail.com
WhatsApp: +971 55 158 8281